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    Windows10 not showing the M5Stack in device manager

    Core2 for AWS
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    • H
      hashman73
      last edited by

      Anyone had that problem? I followed the prerequisite steps, and still cannot see the device - no com port created

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      • R
        rashedtalukder @hashman73
        last edited by

        @hashman73 Have you swapped cables? I've had one other user who had this issue. They switched from their own cable to the one we provided. Their cable was defective and worked fine after that.

        Head of the AWS IoT EduKit program and AWS employee. Not an M5Stack employee.

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        • H
          hashman73
          last edited by

          This post is deleted!
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          • H
            hashman73 @rashedtalukder
            last edited by

            @rashedtalukder yes, tried 3 different cables, on 3 different PCs. nothing...
            When I connect the device it powers up, but does not show up in the device manager.
            what am I missing, or is it a faulty device?

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            • R
              rashedtalukder
              last edited by

              The SiLabs CP210x driver was installed in all of them?

              https://edukit.workshop.aws/en/getting-started/prerequisites.html#silicon-labs-usb-to-uart-bridge-driver-installation

              Head of the AWS IoT EduKit program and AWS employee. Not an M5Stack employee.

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              • H
                hashman73 @rashedtalukder
                last edited by

                @rashedtalukder yes. is there another way I can verify that the PC recognize the device?

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                • R
                  rashedtalukder
                  last edited by

                  With the driver installed and no issues with cables or a hub, the device should be detected and show up in Windows device manager with the COM port displayed next to the device name. If it doesn’t, you can try to connect to a Linux machine if you have one available (Raspberry Pi works) and follow the Linux instructions. If that doesn’t show, I think your device is defective and I would contact the outlet you bought it from for a replacement.

                  Head of the AWS IoT EduKit program and AWS employee. Not an M5Stack employee.

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                  • sodokuS
                    sodoku
                    last edited by

                    @hashman73 which device do you have exactly?

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                    • H
                      hashman73 @rashedtalukder
                      last edited by

                      @rashedtalukder thanks!

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                      • H
                        hashman73 @sodoku
                        last edited by hashman73

                        @sodoku Core 2 for AWS. Is there more than one kind?
                        Bought from M5 store following a link from AWS IoT edukit

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