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    UnitV2 - No response in Computer other than LED on the device

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    • S
      sufiankaki
      last edited by

      Hi,

      I just received my M5Stack UnitV2 and I connected it to my Windows computer but the device manager sees no change (including the network adapters) tab. Downloaded and extracted the driver package but since the computer does not recognize the device I can't supply a driver to it. Tried with other USB-C cables that I had from my M5Core2 but no change.

      No response when I tried connecting to my mac machine as well. The SD card seems to be empty and is named 'NONAME'. When I connect the USB cable to device, I see a blue LED glow, followed by red and it goes off, and I can peek in through the slits to see a dim white light.

      Help please

      S 1 Reply Last reply Reply Quote 0
      • S
        swilley @sufiankaki
        last edited by

        @sufiankaki
        I seem to be having the same issues as you with my device. Have you made any progress with yours?

        1 Reply Last reply Reply Quote 0
        • S
          sufiankaki
          last edited by

          Hi @swilley ,

          I wrote to support@m5stack.com and they asked me to share the device logs by performing a certain procedure. Turned out to be a hardware issue so we agreed upon a refund.

          S 1 Reply Last reply Reply Quote 0
          • AsmodevA
            Asmodev
            last edited by

            Yall need to install the drivers.
            https://docs.m5stack.com/en/unit/unitv2?id=description

            S 1 Reply Last reply Reply Quote 0
            • S
              swilley @sufiankaki
              last edited by

              @sufiankaki thank you for your response. I will reach out to support directly.

              1 Reply Last reply Reply Quote 0
              • S
                swilley @Asmodev
                last edited by

                @asmodev Installing the driver requires that the devices is recognized by the computer. My devices is not being recognized in any way.

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