New M5 AirQ not working?

[gjwep]

Hello, new user here.

I just received my new M5 AirQ. I have two problems:

1. AirQ default application not working.
   I followed instructions to connect the device to my access point. It connected but I don't see any data uploaded to the displayed web page and the AirQ display says "Upload... NG: [incrementing number]". The wifi access point does not block the traffic. What could be the problem?

2. Cannot flash new FW using M5Burner
   Following https://www.youtube.com/watch?v=U6wNe5r8VhA (using a Mac), I don't see a serial port enumerate when I plug in the AirQ, and the Burn attempts fail. The video unfortunately seems to be for Windows users only. Is there a MacOS instruction somewhere?

Thanks much,
gj

[ajb2k3]

@gjwep no communication driver?
Faulty cable, have put it in boot mode?

[gjwep]

@ajb2k3 thanks.

Is a communication driver required to test the AirQ standalone, just with its demo application on it? This is all done from my iphone as per the instructions. Is there a documentation on the demo application?

How do I know the device is actually in boot mode?

[ajb2k3]

@gjwep Read the instructions on the website.

[Anasilviaavalos]

@gjwep Could you solved this problem?

I have exactly the same problem, i cant see on the web the information.

If you did it, could you tell me how you resolved it?

Thanks u so much

[robski]

@Anasilviaavalos had the same, M5burner bind with account and re-load firmware/ user application sorted it