I heard one windows 7 user fixed his connectivity issues by installing FTDI driver, here are other forum posts related to this issue, maybe you will find some answers there.
http://forum.m5stack.com/topic/1266/unable-to-run-uiflow-or-m5burner-on-win10
http://forum.m5stack.com/topic/1336/m5stickc-usb-driver-not-working/4